Help Center

FAQ

About Order

How to place the order on your site?

I put the wrong address, how can I change it?

How can I cancel my order?

When are you going to send my order?

Where is my order?

About Pre-sale

What does the presale mean?

What is the pre-sale process?

Why can't I order presale items with instock items?

About payment

What payment method can I use?

Finished the payment but no info about my order, why?

About shipping

How long is the shipping time?

How much is the shipping fee?

Does covid-19 has an impact on shipping?

The tracking info has not been updated for many days, what should I do?

About aftersale service

Return Policy

Exchange Policy

What if part of my order is missing or defecting?

How do I start the aftersale service?

What's the aftersale service(return/refund/exchange) time?

Membership:U+ Plan

What's the U+Plan?

What's the way to earn the U coin?

What's the basic rules of U coin exchange?

About products

Costume sold out? Will you restock?

Do you offer the custom service?

I can't find the costume I want on your site

How should I clean/wash my costume?

About cooperation

Promoter/Model

Designer/Artist

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