Help Center


About Order

How to place the order on your site?

I put the wrong address, how can I change it?

How can I cancel my order?

When are you going to send my order?

Where is my order?

About Pre-Sale

What does the presale mean?

What is the pre-sale process?

Why can't I order presale items with instock items?

About Payment

What payment method can I use?

Finished the payment but no info about my order, why?

About Shipping

How long is the shipping time?

How much is the shipping fee?

The tracking info has not been updated for many days, what should I do?

About Aftersale Service

Return Policy

Exchange Policy

What if part of my order is missing or defecting?

How do I start the aftersale service?

What's the aftersale service(return/refund/exchange) time?

Membership:U+ Plan

What's the U+Plan?

What's the way to earn the U coin?

What's the basic rules of U coin exchange?

About Products

Costume sold out? Will you restock?

Do you offer the custom service?

I can't find the costume I want on your site

How should I clean/wash my costume?

About Cooperation



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