Q:How long does it take for me to receive the package?
A:Total shipping time including the processing + Delivery time
.We usually need 3-5 working days to arrange the package for the intsock items. But orders placed during legal holidays in China and promotion activity may be delayed.The delivery time is depends on the courier you choose when you place the order.
Q: How can I know the shipipng fee of the items I want to buy?
A: Choose the items you want and then check out, after you enter your address, the system will calculate the shipping fee for you. There might be few different couriers with different time/fee, please choose the one you prefer.
Q: How can I know the status of my package？
A: When the courier start shipping your package, they will update the tracking number and you will receive an email with tracking info in, this process will take a few days.
Q: I accidently wrote the wrong address, how can I change it?
A: Please contact us by email/FB messenger asap. If the package is still in our warehouse, we will help you change the address. If the package has been sent out and the courier can not change the address anymore, please pay attention to the package status and contact your local courier when the package arrives at your area.
Q: The courier said the package has been returned because there was no one at home to sign it, what should I do?
A: Contact us with your order number and detail problem description asap，we will help check the status of the package. If the package was returned to another warehouse and you want them to resend it, then you will be charge the resend fee.
Q: Your web shows no available shipping option to my country, what should I do?
A: Contact our email asap about this. We are adding the shipping option to more countries，please contact with us to check if we can send to your country